FAQs

Frequently Asked Questions

Find answers to frequently asked questions to ensure a smooth and enjoyable experience.
Where can I purchase tickets for events at GIO Stadium Canberra?

Official tickets for all events at GIO Stadium Canberra are sold through Ticketek. We recommend purchasing your tickets online in advance via their website.

Digital tickets on your smartphone (e.g., via a mobile wallet) are generally preferred for quick and easy entry. Printing your ticket is also an option if you prefer.

Gate opening times are specific to each event. Please refer to the dedicated event page or match day guide on the GIO Stadium Canberra website for confirmed times.

All patrons must adhere to the Conditions of Entry, which outline rules regarding prohibited items (e.g., outside alcohol, glass, large bags, flares, certain flags), bag inspections, and expected conduct. A full list is available on our website.
Pre packaged food (like sandwiches, fruit, or biscuits) and unopened, non alcoholic beverages in plastic bottles (under 1 litre) are usually permitted. Commercial or fast food items, glass bottles, and cans are generally not allowed.

GIO Stadium Canberra is a cash preferred venue. There are no ATMs on site. All food, beverage, and merchandise outlets accept EFTPOS and tap and go payments.

What are the parking options at GIO Stadium Canberra on event days?
Paid parking is available on both the West and East sides of the stadium during events, typically for a cash fee (e.g., $10). Accessible parking spaces are available on a first-come, first-served basis. Overflow parking may also be available at the nearby University of Canberra.

Yes, Transport Canberra often operates special event shuttle buses from major bus interchanges (including Belconnen, Gungahlin, Civic, Woden, and Tuggeranong) directly to GIO Stadium Canberra. Please check the Transport Canberra website for routes and schedules for your specific event.

Yes, specific drop-off and pick-up zones are usually located on the West side of the stadium (e.g., along Leverrier Street, near AIS Arena). Due to event traffic management, access for pick-up/drop-off on the East side may be restricted.

E-scooters can be ridden to the stadium, but they must be parked in designated Community Drop Off Zones, typically found on the West side (e.g., Leverrier St). They are not permitted inside the stadium.

What accessible facilities are available at GIO Stadium Canberra?

We are committed to providing an accessible experience. This includes accessible car parking, unisex accessible toilets, passenger lifts to all levels, wheelchair-height water fountains, and dedicated wheelchair and carer seating.

Baby change tables are conveniently located within the unisex accessible toilets in both the East and West concourse Inner Bowls, and on the ground floor of the Meninga Grandstand.
Parents and carers are welcome to nurse in any public area where they feel comfortable. Breast pumps are permitted. For those seeking privacy, our first aid rooms (located in the East and West concourses) can be utilised.

Yes, as part of the Brumbies Sensory Zone initiative for Super Rugby games, a small multi-sensory room offers a quiet space for guests with sensory sensitivities. It s located on the first floor of the Meninga Grandstand and requires an adult carer. A dedicated sensory room may operate on occasions as determined by the hirer.

Fully trained service dogs are most welcome at GIO Stadium Canberra. If the handler is comfortable, the service dog can sit underneath their seat. An option to purchase a “Carer seat for additional space for the service dog may also be available.

First Aid stations are easily accessible in both the East and West concourses of the stadium.
Yes, hearing loops are installed in specific bays (e.g., Bay 56 in the Meninga Grandstand and Bay 71 in the Gregan-Larkham Grandstand), with optimal signal strength in the top third of each bay. They are also available at the East and West Ticketing Boxes.

Yes, Bay 6 on the Western side of GIO Stadium Canberra is designated as a no-alcohol permitted area.

A wide variety of food and beverage outlets are situated throughout the stadium, offering options to cater to various preferences and dietary needs, including gluten-free and vegan choices.

Smoking, vaping, and the use of electronic cigarettes are only permitted in clearly marked designated smoking areas located outside the main bowl of the stadium, away from busy thoroughfares. It is strictly prohibited in seated areas, concourses, and enclosed spaces.

Who should I contact if I have a question on an event day?

For immediate assistance on a match or event day, please contact our Customer Service team at +61 2 6256 6700. You can also visit our information points or membership box offices located on the East and West sides of the venue.

A lost property register is maintained by stadium management. Please contact the stadium directly for assistance with lost items. While we do our best to reunite lost items with their owners, we cannot accept responsibility for lost property.

Events may be subject to cancellation or alteration due to extreme weather conditions or other factors beyond the venue s control. Refund policies will vary depending on the event promoter s terms. Patrons with reserved seating are required to remain in their designated seat regardless of wet weather.

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