Our goal is to provide you with the kind of assistance and service excellence that will make your visit to GIO Stadium a safe, comfortable and positive experience. You will find GIO Stadium to be a user-friendly facility with staff who are trained to understand how to accommodate your needs. The following will give you helpful information on policies and amenities offered to make your visits with us memorable and enjoyable.
For information or assistance on our match day please contact our Customer Service team on phone number +61 2 6256 6700.
Accessible Car Parking
Accessible car parking is available on a first-in basis on event days. The dedicated disabled parking area is located near the entrances to the East and West carparks. Individuals parking within the accessible area must have a valid disability parking permit on display.
Doors are located on the ground level corporate suite entrance of Meninga Grandstand.
Baby Change Tables
Baby change table are in the unisex accessible toilets located in the East concourse Inner Bowl and West concourse Inner Bowl and also on the ground floor of the Meninga Grandstand.
Patrons with companion cards must present the companion card when purchasing a ticket and when entering the stadium.
Dry Area – No Alcohol Permitted
Our alcohol-free area is in Bay 6 of the Meninga Grandstand. See yellow area on the map.
First Aid Stations
First aid stations can be found in the East and West concourses.
Hearing loops are available in Bay 56 in the Meninga Grandstand and Bay 71 in the Gregan-Larkham Grandstand. Signal strength is greatest in the top third of each Bay. A hearing loop is also available at the East and West Ticketing Boxes.
There are passenger lifts to transport guests to all levels of the Meninga and Gregan-Larkham Grandstands as well as ramps.
A parent/carer may nurse a child in any public location where they are comfortable and authorised to be. Breast pumps are permitted inside GIO Stadium. For privacy mothers are permitted to use the first aid rooms located on the East and West concourses.
For guests who have sensory sensitivity, the Brumbies have introduced a Sensory Zone initiative for their Super Rugby games. This includes a small multi-sensory room, within a larger quiet space. Guests using the Sensory Room are required to have an adult carer accompanying them at all times. This room is located on the first floor of the Meninga Grandstand during Brumbies games. More information is available on the Brumbies website.
Service dogs are most welcome at GIO Stadium. If the handler is comfortable, the service dog able to sit underneath their seat. However, for more room the option to purchase a “Carer” seat and have the service dog be located next to this is also available.
All men and women toilets in the Meninga Grandstand and Gregan-Larkham Grandstand have accessible toilets. There are also accessible toilets located throughout the venue. All disabled toilets in the venue are unisex.
Water fountains are located throughout the arena and are wheelchair height accessible.
Wheelchair and Carer Seating
Wheelchair and carer seating is available for all events at GIO Stadium, subject to availability. Call 1300 665 915 Ticketek’s Accessible Seating booking line if you require special access, wheelchair or companion card seating. Monday to Friday 9am – 5pm (AEST), or submit a request via the Accessible Seating booking form.
All levels of GIO Stadium Canberra including Corporate Lounges and Suites are accessible via the Lifts located in the Meninga and Gregan-Larkham Grandstands. For accessible seating and lift locations please view the Wheelchair Accessibility plan.
Wheelchair accessible seating is available at a number of locations on the Inner Bowl Concourse and also in the Gregan-Larkham Grandstand. In addition to the lift, accessible seating in the Gregan-Larkham grandstand can be accessed via the ramps either side of the stand.
To ensure appropriate allocation of a reserved disabled seating please ensure that you advise Ticketek when booking. If you require any further assistance on the day of an event, do not hesitate to contact a Customer Service or Security representative.
Meninga Grandstand – Lift
- Level 1 – Playing field (Appropriate accreditation required)
- Level 2 – Inner bowl and concourse
- Ground Level / Level 3 – Corporate suites (Appropriate accreditation may be required)
- Level 4 – West Lounges and Grandstand (Appropriate accreditation may be required)
Gregan-Larkham Grandstand – Lift
- Level 2 – Inner bowl and concourse
- Level 3 – Corporate suites (Appropriate accreditation may be required)
- Ground Level / Level 4
- Level 5 – East Lounge (Appropriate accreditation may be required)
- Level 6 – Grandstand
Download the Wheelchair Accessibility plan (PDF – 367Kb)